The 5 Social Media Customer Services Facts to Get you rethinking Your customer service process

Customer Experience is the interaction between an organization and a customer over the duration of their relationship. Sounds simple but many get it wrong

1. Fact #1

Only 23% of companies provides customer service on facebook - Oracle Retail

2. Fact #2

46% of online customers expect brands to provide customer service on facebook - Oracle Retail

3. Fact #3

70% of companies ignore customer complaints on Twitter - Maritz Research

4. Fact #4

83% of complainants that received a reply on social media likes or loved the facts the company responded - Bain & Co

5. Fact #5

88% of consumers are less likely to buy from companies that leave complaints on social media unanswered - CoverSocial


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